Our policies and procedures ensure transparency, accountability and compliance with NDIS guidelines and the NDIS Quality and Safeguards Commission.

At JPTA we are committed to maintaining the highest standards of service for all of our clients - NDIS participants, their families and organisations - whom we work with. Our policies and procedures provide frameworks for us, which enable us to uphold our promise of delivering dependable, consistent and individualised services that empower our clients and foster positive outcomes and relationships.

Explore our comprehensive policies and procedures to understand how we protect your rights, promote best practices, manage risk and continually improve our services. We will ensure these policies and procedures remain relevant and continue to reflect the actual manner in which activities are undertaken. We also encourage feedback from our clients and other stakeholders and will make relevant changes to our policies and procedures where appropriate.